Shipping and Return Policy

Effective as of January 31, 2020


Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 72 hours), we will ship out your replacement items.


Discreet shipping and billing are important to many of us. Your order will come packaged in a discreet plain brown boxes. Rest assured that there is no indication of the nature of our business ir the contents of the packaging. The only information on the box is what is required by Canada Post: our address and Fragile Sticker, of course, your name and delivery address.. We hope this helps to put your mind at ease. Please feel free to contact us if you have any questions 

SIGNATURE REQUIREMENTS : requires an ADULT SIGNATURE to all order on delivery at our discretion for security reasons. This is to prevent fraud and underage orders. If you are underage, DO NOT order with us. We take fraud and under age orders very seriously, and are obligated to report all creditcard fraud to the authorities to preventing illicit orders.


All online store sales are final. No refunds. Exchanges are allowed if the product is returned in the original package un-used. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.